Shipping policy EU and USA

All orders placed before 16.00 Monday to Friday will be offered to the carrier within 24 hours.

Orders placed after 16.00 will be presented before the end of the next day. Orders are not dispatched or delivered on public holidays and Sundays.

The total delivery time is currently between 2-5 business-days within the EU. Shipping is free for Europe.

USA, Australia and Japanese orders will be delivered within 7-9 days and require a small shipping fee based on the weight class of the order.

The actual delivery can vary due to busy timess of the carrier (PostNL, DPD, DHL, UPS or Fedex).

We always ship from our centrally located warehouse in the Netherlands.

Our products are manufactured in our China based factory to attain the most favorable price and best high quality dolls. 

Note for non EU customers:
Orders shipped outside the EU may be subject to import duties or local regulations. If import costs are applicable; refusing to pay these import tariffs will result in a delay of your shipment, if the parcel is shipped back to us, the return costs will be withheld from your refund.

Please check if the product is allowed in your country. By placing an order, you accept responsibility as the importer. This means you are responsible for complying with all local laws and regulations regarding the importation and use of the product.

It is worth noting that UPS often makes errors when applying duty charges or tariffs. The actual amount of duties/tariffs may be lower than the initial quotation.

The best course of action is to contact UPS directly for clarification, as the charges are billed to you as the recipient.

In many cases, these matters are resolved quickly, and the duty charges may be reduced from the initial amount with just one phone call.

Unfortunately, as the sender, we are unable to do this on your behalf. 

When we contact UPS regarding such charges, they refer us back to the customer, requesting that you reach out to them directly.